Refund, Cancellation, and Security Policy
Refund Policy
At **LabSure**, ensuring customer satisfaction and the optimal performance of your lab is our top priority. If you are not entirely satisfied with our service, we offer a refund policy as outlined below.
Refunds
Refunds for our subscription services can be requested within the first **14 days** of your initial subscription purchase. Refund requests made after 14 days will not be processed. Approved refunds will be credited to the original source of payment within 5-10 working days after approval.
If you encounter any issues with your refund, please contact our customer support team at the email address or phone number provided below.
Cancellation Policy
You may cancel your LabSure subscription at any time. Upon cancellation, you will continue to have access to your services until the end of your current billing cycle. No partial refunds will be provided for the remaining billing period after cancellation.
To cancel your subscription, please log into your account and navigate to the account settings page, or contact our customer support team for assistance.
Security Policy
We prioritize the security and confidentiality of your lab's data and transactions. LabSure utilizes industry-standard security measures, including advanced encryption and secure payment gateways, to protect your personal and critical lab inventory information. All transactions and data exchanges are encrypted and processed securely.
If you have any concerns or questions regarding the security of your transactions or data within LabSure, please don't hesitate to contact us.
Contact Us
For any further inquiries regarding refunds, cancellations, or security of your LabSure account, please contact us at:
- Email:
- India Contact Number:+91 9671111761
- Operating Address:A2E Digital Pvt. Ltd., Barara, Ambala, 133201, India
We are available from Monday to Friday, 9:00 AM to 6:00 PM (IST).